The issue has been resolved, and all affected systems are now functioning normally. Our vendor has deployed a fix, and the Billing Admin Page has returned to normal.
Please contact Support via email support@getdbt.com if you continue to experience delays and are unsure of the root cause.
Resolved
The issue has been resolved, and all affected systems are now functioning normally. Our vendor has deployed a fix, and the Billing Admin Page has returned to normal.
Please contact Support via email support@getdbt.com if you continue to experience delays and are unsure of the root cause.
Monitoring
Our third-party vendor has deployed a fix for the issue that was causing the Billing Admin Page to fail or time out with 5XX errors. The Billing Admin Page has returned to its normal state and we are continuing to monitor.
Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected.
Identified
We have identified an issue with the Billing Admin Page that resulted in requests failing or timing out with 5XX errors. This is due to a bug with a third-party dependency, and the vendor is working on a fix. We will provide an update shortly.
Monitoring
The issue with the Billing Admin Page that was causing requests to fail or time out with 5XX errors appears to have been resolved. All monitors have returned to green and we are continuing to monitor.
Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected.
Investigating
We're investigating an issue with the Billing Admin Page that is causing some requests to fail or time out with 5XX errors. This is impacting the Billing Usage in all instances. The team is working on a resolution and we will provide updates as soon as new information becomes available.
Other dbt platform services (IDE, scheduler, runs, API) are not impacted and should be running as expected.
